Terms of Service | Maqas 9

1. Who we are and our role

Maqas 9 is an online platform that connects customers with independent, vetted tailors in Riyadh to have men's garments made to measure. These terms govern your use of the website and the app and your orders through the platform.

Maqas 9 acts as an intermediary and agent: we show you tailors, their prices and delivery dates, we collect payment and hold it with a licensed payment provider, and we follow the order through to delivery. The independent tailor is the seller and maker of the garment and is responsible for making it to the confirmed measurements and for keeping the date. We are not the tailor and we do not make garments ourselves, but we owe you the fit guarantee set out in these terms.

Operator of the platform: [company name, commercial registration, VAT number and address — to be completed before launch].

By using the platform or confirming an order you confirm that you have read and accepted these terms. If you do not accept them, do not use the platform.

2. Definitions

• "Platform" or "we": Maqas 9, with its website, app and services.
• "Customer" or "you": anyone who creates an account or places an order through the platform.
• "Tailor": the independent tailor or shop that accepts the order and makes the garment.
• "Order": a request for one or more made-to-measure garments from one tailor.
• "Fit Passport": the file of confirmed measurements for a person, which is the reference for making the garment.
• "Confirmed Measurements": the measurements the customer confirmed and the tailor reviewed for the order.
• "Guaranteed Delivery Date": the date shown to you before payment by which the tailor and the platform commit to deliver the order.
• "Fit Window": 7 days from the day you receive the garment, during which you can report a fit problem.
• "Cash on Delivery": paying part of the order online in advance (the deposit) and the rest in cash to the courier on delivery.

3. Account and eligibility

You sign in with your mobile number: we send you a one-time code and we do not ask for a password. You are responsible for your phone number and for any use of your account, so do not share your code with anyone.

You must be at least 18 years old and legally able to enter into a contract to create an account and place an order. You may add the measurements of members of your family, including those under 18, to your account as long as you are their guardian or are authorised by them, and you are responsible for the accuracy of what you enter about them.

You confirm that your details are accurate and up to date, and that you will update them when they change.

4. Ordering and the guaranteed delivery date

You choose the garment, tailor, fabric and design, take measurements in one of the ways the app offers, then confirm the order and pay. We hold the tailor's slot for you for 30 minutes while you complete payment; if the time runs out without payment the slot is released.

The tailor is bound by an order only once they accept it. We aim for the tailor to accept within 2 working hours. If the tailor declines or the time runs out, we either reassign the order to another tailor with your consent or refund what you paid.

The tailor checks the measurements before cutting and may contact you or our team if they see an obvious mistake. You are responsible for the accuracy of the measurements you enter; responsibility for a garment that differs from them is governed by the fit guarantee below.

The Guaranteed Delivery Date is shown before you pay and changes only with your agreement or for reasons beyond our control. If the order is late you receive a credit of SAR 20 for each day of delay, up to 5 days. If the tailor warns you of a risk of delay before the date, you may choose between waiting with the credit, or cancelling the order for a full refund as long as cutting has not started.

If you were promised delivery before Eid and the order misses the last announced day for it, we may offer you a full refund even after delivery, as shown to you in the app.

5. Prices and VAT

Each tailor sets their own prices. The final price is shown to you before payment in Saudi riyals and includes value added tax (15%). No other taxes or charges are added after the final price is shown.

A service fee of SAR 9 and a delivery fee of SAR 19 are added per order (both VAT-inclusive). Delivery is free when the order has 3 thobes or more.

A tax invoice for the order is available in the app.

6. Payment and holding of funds

The available payment methods are shown when you place the order. Online payments are processed by a licensed payment provider and we do not store your card details.

Money paid online stays held with the payment provider and is released to the tailor only after delivery and the end of the Fit Window (7 days), or when a dispute is decided. If you cancel or the order is refunded, the money goes back to the payment method you used; how long it takes to arrive depends on the payment provider and your bank.

7. Cancellation and refunds

Because the garment is made specially to your measurements and cannot be sold to anyone else, the cost of cancelling depends on the stage of the order:

• Before the tailor starts cutting: cancellation is free and everything you paid comes back, including the service fee and the delivery fee.
• After cutting has started, up to ready: you get back what you paid minus the price of the fabric and a cutting cost of 30% of the stitching price. The service fee and the delivery fee are not deducted. We show you both amounts in plain words before you pay.
• Once the order is out for delivery: it can no longer be cancelled and the fit guarantee applies.

These rules do not affect any of your rights that cannot be waived under consumer protection law in the Kingdom of Saudi Arabia.

8. Fit guarantee, alterations and remakes

If the garment does not fit when you receive it, report it in the app during the Fit Window (7 days from receipt) with photos and a note. We review the Confirmed Measurements, the quality-check photos, your photos and the tailor's re-measurement of the garment, and then decide who caused the problem:

• The garment deviates from the Confirmed Measurements beyond the allowed tolerance (tailor error): alteration or remake at no cost to you.
• The garment matches the Confirmed Measurements but the measurements we took were wrong (our error): alteration or remake at no cost to you.
• You entered wrong measurements yourself: the first alteration is free once per order and later ones are at your cost. A remake is at your cost with a 30% discount on its cost.
• You changed your mind about the style or fabric: the alteration is at your cost and a remake is not covered.
• Your body changed after the measurements were taken (weight, a child's growth): the first small alteration is free and a remake is not covered.

We aim for an alteration to take no more than 3 days including pickup and return. If a garment cannot be altered we may approve a remake according to the list above. Our decision on who caused the problem relies on the evidence listed above, and you may object to it by contacting us.

9. Cash on delivery

Cash on delivery is available for home delivery orders only, not for pickup from the shop, and we may suspend or limit it when we see fit.

• You pay a deposit of 25% of the order total online when you order, and the rest in cash to the courier on delivery.
• Cash on delivery is not available for an order whose total is above SAR 1,000; such an order is paid online.
• If you refuse to accept a cash-on-delivery order, we review the case and treat the order under the rules for cancellation after cutting, so the price of the fabric and the cutting cost are deducted from the deposit you paid. Cash on delivery is also blocked for your account after your first refused delivery, and from then on you pay online in full unless we re-enable it for you.

10. Delivery and pickup

You choose between delivery to your address and pickup from the tailor's shop, and a delivery window (morning, afternoon or evening; different in Ramadan). The service is currently available in Riyadh only.

You are responsible for the accuracy of the address and for being available to receive the order in the chosen window. If we cannot deliver because of you, the attempt may be repeated as our operations team decides. Responsibility for the garment passes to you when it is handed to you or to the person receiving it for you.

11. Tailor obligations

We require the tailors on the platform to meet the following, and we track it with quality indicators:

• Make the garment to the Confirmed Measurements and the agreed design and fabric.
• Keep the Guaranteed Delivery Date and tell us immediately of any risk of delay.
• Not contact you outside the platform to change the terms or price of the order.
• Protect your data and use it only to carry out your order.

We may suspend a tailor or limit their capacity if they do not meet the quality and timing standards.

12. Customer conduct

You agree:

• To enter measurements that are as accurate as you can make them, and not to upload photos of any person: we do not need and do not accept photos of anyone's body, only a photo of the garment.
• To treat tailors, couriers and our team with respect.
• Not to try to go around the platform to deal with a tailor outside it, abuse refunds, alterations or credit, or file false reports.
• Not to try to access other people's accounts, disrupt the platform or scrape its data.

13. Photos and personal data

We never ask for a photo of your body. We delete the garment photos you upload to take measurements within 24 hours of you confirming the measurements, unless you expressly agree to keep them, in which case we keep them until 30 days after delivery and in any case no longer than 90 days after you confirm the measurements. We erase the delivery address copied onto an order 90 days after the order ends.

We process personal data under the Kingdom's Personal Data Protection Law and host it inside the Kingdom. Your consents to processing measurements, keeping photos, marketing and improving accuracy are separate, and you can withdraw them at any time. Full details are in the Privacy Policy.

14. Intellectual property

The Maqas 9 name, logo, the design of the website and app, and their content belong to us or are licensed to us, and may not be copied or used without written permission. Your measurements and photos remain yours, and you give us and the tailor a limited right to use them only to carry out your order.

If you publish a review or note, you give us a non-exclusive licence to display it on the platform.

15. Disclaimers and limitation of liability

We take reasonable care in choosing tailors and following orders, but the tailor is independent and is the seller of the garment. We do not guarantee that the service will be free of interruptions or errors.

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit or loss of an occasion, and our total liability for any claim relating to a particular order is limited to the amount you paid for that order. This clause does not exclude any liability that cannot lawfully be excluded or limited, and does not affect your rights under the fit guarantee.

16. Suspension and termination

We may suspend, restrict or end your account, temporarily or permanently, if you breach these terms or use the platform fraudulently or abusively, telling you the reason where possible. Suspension does not affect rights that arose before it, including refunds that are due.

You can delete your account at any time from the app, except for what we are legally required to keep (such as invoices).

17. Changes to the terms

Each version of the terms has a version number (the current one is 2026-10). We may change these terms and will publish the new version on this page with a new version number. At your first order after a change, we ask you to accept the new version before you continue. A change does not alter the terms of orders you placed before it, which stay under the version you accepted.

We keep the version of the terms and the time you accepted it for every order.

18. Governing law and courts

These terms, and any dispute arising from them or from your use of the platform, are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in the Kingdom of Saudi Arabia have jurisdiction. We welcome the chance to settle any disagreement amicably first by contacting us.

19. Contact

For questions about these terms or your orders, contact us through support in the app. [Official company contact details — to be completed before launch].